PERSONALISATION IN GLASGOW

We continue to monitor this situation closely and are in the process of producing a campaign bulletin aimed at raising awareness of the issues arising out of the cuts being imposed in Glasgow.

We are organising a meeting from 10am to 12 noon on Tuesday 20^th September at the City of Glasgow Branch of UNISON, 4th Floor, 18 Albion Street, Glasgow G1 1LHfor service users, workers and families affected by personalisation in Glasgow, though the meeting will be of interest to people beyond Glasgow as what happens here will be picked up by other local authority areas.

UNISON calls on Glasgow City Council to halt attacks on people with learning disabilities

UNISON, Scotland’s largest union in public services, has joined together with communities across Glasgow to fight against service cuts.


Trade unionists and members of the public packed out a meeting last week to share concerns over personalisation and fears that Glasgow City Council is using this process simply as a means to save money.

Glasgow City Council started its personalisation agenda last summer. While UNISON supports the principles of personalisation, which are about providing people with more independence, control and dignity, this is not what is happening in Glasgow. The council has always been explicit in its ambition to realise 20 per cent savings as a result of the process.

Mandy McDowall, regional organiser for UNISON, said: “We’re not against the concept of personalisation, but direct payments should be used to complement a range of public services and should not be used as a disguise for cutting services.

“We held this meeting to bring together those who are being directly affected by these cuts. The meeting was packed with staff, users and members of the community who all wanted to share their experiences. We heard from carers who are having their packages cut by 50 per cent; staff who are having their terms and conditions slashed and communities who are suffering facility closures.

“Each person had a different story to tell and the true human cost of each and every cut was laid bare.”

Parents, carers, service users, campaign groups, academics and disability groups were all in attendance at Thursday’s meeting. UNISON says the meeting will be the first of many and is calling on Glasgow City Council to put a halt to service cuts.

Simon Macfarlane, regional organiser for UNISON, added: “Glasgow City Council has not properly assessed the impact of these cuts and is rolling ahead with scant regard to the devastating consequences.


“We’re calling on the council to call a halt to this process and to reinstate the packages that service users had before the new personalisation agenda was agreed, until a thorough review of the process and the impact on people with learning disabilities is assessed. This assessment must involve service users, their families and front line workers and their unions.”

Personalisation Networking Meeting

Arising out of the current crisis in learning disability services in Glasgow brought about by a bastardised version of personalisation UNISON and Defend Glasgow Services have called a meeting for those affected by the issues. The meeting will be an opportunity to discuss what is happening and how workers, service users, carers, families and activists can work together. Whilst focussed on the current experiences in Glasgow the meeting may well be of interest to those from other areas facing similar issues.

The meeting is not a rally, rather a chance to share news, tactics and information. If you have an interest in personalisation please consider joining us on:

7th July 2011

10 am

UNISON House

14 West Campbell St

Glasgow

G2 6RX

No if's, no but's, no disability cuts!

A very succesful protest was held today under the umbrella of the Defend Glasgow's Services campaign.

The protest which brought together trade unions, campaign groups, service users, families of service users and workers providing services heard a range of speeches from the broad range of people in attendance on how Glasgow city council's shameful cuts under the guise of personalisation are impacting upon service users, their families and cuts hours and wages for staff.

We hope it's the start of a unified campaign to fight these cuts, disguised as personalisation!

You can contact Defend Glasgow's Services on 0141 552 7069 or follow them on Facebook.

Cuts to social care provision should not be disguised by words such as ‘personalisation’ and ‘reform’, says UNISON.

In a speech to the Scottish Trades Union Congress in Ayr this morning, Lilian Macer, the UNISON Scottish Convenor, said that direct payments must complement a range of public services and should not be used to cover for inadequacies in public provision.


Lilian Macer told the Congress: “The ConDem Government is planning to slice into social care provision and try to cover up the wound with sticking plasters, labelled ‘personalisation’ or ‘reform’. Let’s be clear, we have nothing to fear from reform. But when the first question isn’t ‘how do we make a better service?’ but instead ‘how do we make a cheaper service?’, then it’s not about reform, it’s about attacking services.

“And it’s a low, mean, dishonest trick to try to implement cuts to the services of the most vulnerable people in our society. We believe that everyone should have as much independent, choice and control over their care as they want. But this has to be real choice, not the only option because other facilities and arrangements have been closed or made unavailable.”

In moving a motion to ensure vital services provided for older people are protected under these cuts, Lilian Macer told delegates that personalisation should be an option, but not a cheap option.

She continued: “There are those that see personalisation as a wonderful way of fabricating millions out of social care budgets. They think that by passing money to people directly - that they won’t notice it’s less than they used to rely on. Congress, we need to send a clear message to the politicians and decision makers in Holyrood and council chambers, that they need to accept responsibility for the decisions they take about peoples’ lives. And that we expect more from our parliament and councillors, than a rubber stamp on David Cameron’s cuts agenda.”

Personalisation of Care Services in Glasgow

About personalisation


Last summer Glasgow City Council started a process called ‘personalisation’ and ‘self-directed support’ across services provided by Social Work. We support the principles of personalisation, which are about providing people with more independence, control and dignity. However, this is not what is happening in Glasgow. Right from the word go, the council was explicit in its ‘working assumption’ that at least 20% savings would be made.

The process is well advanced for learning disability services, but will be rolled out in time to those with physical disability, children with disability, mental health and eventually older people. In the autumn of last year providers of services, mainly charities and private companies, were asked to fill in Self Evaluation Questionnaires (SEQ) on behalf of the people with learning disabilities they support.

Defend Glasgow Services is aware from speaking to union members involved in providing care services, that on many occasions these forms were completed without direct input from the service user (not always possible), their family or guardians or their key worker. The forms were then put through a resource allocation system, which allocates individual budgets to those who need support, resulting in some seeing a cut of almost 80%. Most providers in the city are facing overall budgets cut of 35 to 40%. Additionally, in most cases, the Individual Budget now has to cover provision for activities and services during the day as the council will no longer provide day services to most people with learning disabilities, presenting a further strain on budgets.

There is no formal appeals process to these cuts in budgets. There is an opportunity to have matters looked at again by a Risk Enablement Panel, however, there is little evidence so far that this process is substantially altering the overall picture of massive cuts.

What does this mean for individuals with learning disabilities?

Wide scale loss of sleepover provision: people with learning disabilities often need someone available at night to assist them with toileting, helping them get in and out of bed, and generally to be on hand should anything untoward occur. Having a presence at night also stops vulnerable people being a target for those who would seek to exploit them.

Massive reduction in care packages: People who previously had 24/7 care are now going to have care for only a few hours a day. There is a danger people will become isolated in their homes with no support to lead a full and active life. Beyond this the level of cuts are so severe that independent living will no longer be viable for many and people will be forced to move in with other people in order to pool support, this is completely contrary to personalisation and for many will be a regressive step.

Lost education opportunities: Many people with learning disabilities need support to attend college courses and access other training. Without the money to pay for the support needed they will not be able to go. As a UNISON member put it ‘this is an accident waiting to happen’.

What does this mean for workers?

Workers providing care and support to those with learning disabilities in Glasgow are seeing a range of attacks on their terms and conditions. This is creating widespread concern among care workers. So far we have seen:

• Redundancies;

• Cuts to sick pay schemes;

• Reduction in hours;

• Threats to hourly rate;

The wider cuts agenda

Like us all, people with learning disabilities depend on other public services (e.g. Department of Work and Pensions, Further Education)and indeed often need them more, so as well as their own services being cut they will suffer from reduced public provision. Add to this the onslaught on benefits and the welfare state and it is clear that we are not all in this together. The cuts hit the poor, vulnerable and voiceless the hardest.

What can we do?

• Lobby the Council against these cuts: on 12.30 pm Thursday 28th April 2011, Glasgow City Chambers, George Square

It’s time to unite workers, service users, their families and friends to show mass opposition to these attacks on some of the most vulnerable in our community. The council needs to halt the process, maintain funding and engage in meaningful and genuine consultation with service users.

• Raise the issue with politicians they are chasing you vote for the Scottish Parliament elections and go and see your Councillor or write to them, details available from your library of visit www.writetothem.com

• Ensure someone is sticking up for people with learning disabilities

If they can’t themselves, workers will be restricted in what they can do for clients they support, but there are groups such as Learning Disability Alliance Scotland (http://www.ldascotland.org/ 07920 141823 ) and the Coalition of Carers in Scotland (http://www.carersnet.org/ 01786 825529) that can help those with learning disabilities and their families. There are also a number of advocacy organisations that can help people in these situations, more information on local groups can be found via the Scottish Independent Advocacy Alliance (http://www.siaa.org.uk/ 0131 260 5380).

• Get active, get organised, get involved. Join a union and join the campaigns!

For more information log on to http://www.thereisabetterway.org/

Meeting to discuss cuts in the voluntary sector – 13th APRIL

Pay freezes, pay cuts, redundancies, attacks on terms and conditions are happening all over Scotland in the voluntary sector. One example of this is the impact of the personalisation agenda in Glasgow which has seen the Council impose massive cuts in the budgets of service users.

So far most voluntary organisations in Glasgow involved in learning disability services are responding by passing on the cuts to staff in one way or another.

UNISON is calling a meeting to look at how we can respond to this in a more co-ordinated way and the UNISON Quarriers Branch has kindly agreed to host the meeting.

The meeting will be at 10.00am on Wednesday 13th April at the UNISON Office, 4th Floor, Empire House, 131 West Nile Street, Glasgow G1 2RX.

Personalisation speech to Community Care Providers Scotland Conference

Speech by Simon Macfarlane on Personalisation to Community Care Providers Scotland Conference on 25th November 2010 (as part of a debate on whether workers had been dealt a full hand or no hand by personalisation).

UNISON’s position on personalization is clear - we support it, we have policy in support of personalisation; as recently as 2nd November our first ever Community Conference for our new dedicated voluntary sector service group passed a motion clearly stating our support for the principles of genuine personal choice and control and independence in personal care. The motion also though set out our real concerns around the impact on the personalised workforce and the funding and quality of care.

This is entirely consistent from a union that has equality at its core and has pioneered self-organisation and vigorously addressed access issues within its own organisation.

So UNISON’s position is not that the work force has been dealt no hand, our concern is much more that the current construct of personalisation is in danger of becoming a house of cards due to inadequate resources.

UNISON has long been engaged in the personalisation agenda and the challenges it brings. In the past, UNISON was wrongly criticised for what was seen as our opposition to direct payments, and assertions were made that our members discouraged their take up.

To counter this in 2006/7 UNISON met with various representatives of disabled people’s organisations, such as the Glasgow Centre for Inclusive Living (GCIL), Scottish Personal Assistants Employers Network (SPAEN), and the Scottish Consortium of Direct Payment Support Organisations (SCODPSO). A joint statement followed confirming our support for the principle of independent living. More importantly, all parties agreed to work together on areas of mutual acceptance.

The statement acknowledged that direct payments had a legitimate role. However, it was clear that direct payments were not a substitute for other flexible and responsive public services, and were not appropriate for all people’s needs. It was further agreed that direct payments must complement a range of public services and must not be used to cover for inadequacies in public provision. Additionally the organisations agreed to jointly promote union membership.

UNISON believes that the personalisation and transformation of social care has been introduced without adequate funding, with the focus being on reducing the cost of supporting individuals and reducing the proportion of provision in the public sector and potentially the voluntary sector.

In England which is further down the track of personalisation the evidence is clear on the impact on staff personalisation is having:

The National Minimum Data Set for Social Care in England shows that between December 2008 and February 2010 the following occurred to pay rates in the following posts:

Care Workers at NVQ 1 or 2 level saw their pay in the private sector drop from £6.30 to £6.00, in the voluntary sector it dropped from £7.04 to £7.03 and in the public sector is went from £6.80 to £7.73.

For higher graded staff the results were equally stark. Senior Care Workers above NVQ2 saw their wages drop in the private sector from £6.85 to £6.80, in the voluntary sector from £8.34 to £8.08 whilst in the public sector they rose from £9.11 to £10.69.

In Scotland I’ve spent the last 18 months in brutal negotiations with many organisations here today, seeing pay freezes, redundancies, terms and conditions slashed, and so far I have seen no evidence that a move to personalisation will lead to any reversal of this trend.

There is an issue that personal and privatised care has not increased the quality and choice of care for all care recipients, it has also produced a sector of the care market and workforce that is unregulated and provided little incentive for employers to invest in a well trained and paid workforce.

Not all service users wish to take a Direct Payment and become an individual employer. UNISON believes that individual service users would benefit from the option of paying for a Personal Assistant (PA) but not being their direct employer. This could be done by local authorities or voluntary organisations directly employing a pool of PAs which service users can select from. In this way PAs would be employed by the local authority and not budget holders acting as micro employers.

In Scandinavia models such as this are common and they offer significant benefits to the person requiring support and the personal assistant.

We need workforce remodelling agreements both at national level and at employer level. The direction of travel is clear and the key stakeholders are broadly signed up to this. So we need the Scottish Government, Local Authorities and Health Boards to set out some minimum standards and safeguards for individuals needing support, workers and providers. There is an opportunity for some joint work between CCPS and UNISON here.

It is incumbent on voluntary organisations to be clearer and louder about the need for care services to be adequately resourced and in particular about the pay and conditions of workers in the sector. It isn’t right to portray pay freezes as evidence of the voluntary sector’s efficiency. Poverty pay and poor conditions are simply inimical to high quality personalised care. The right to a personalised care service can’t be an unfettered right, it comes with significant responsibilities. Many will need help and assistance in meeting those responsibilities and the voluntary sector has a unique and crucial role in assisting people to get the personalised support they need whilst acting in an ethical and responsible manner.

It doesn’t have to be like this. Personalisation can and should be introduced with adequate funding and safeguards for staff. The voluntary sector needs to get active in campaigns such as UNISON’s Public Works and the STUC’s There is a Better Way campaigns. There’s too much fence sitting going on when many of the people you and our members support will be deeply affected by benefit cuts and the myriad of other cuts.

So I say to you don’t let personalisation tumble like a pack of cards. Join with UNISON and the STUC in campaigning for a better settlement for public services however they are provided. If your organisation doesn’t yet recognise a union, come speak to me about how we can work together to make personalisation work for service users, organisations and staff.